About Us

Terms of Service

Last updated: 15/8/25

Welcome to ReviewKicker

These Terms of Service (“Terms”) govern your access to and use of ReviewKicker’s website, services, software, APIs, and other offerings (collectively, the “Service”). By accessing or using the Service, you (“you,” “your,” or “User”) agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.

1. Definitions

In these Terms, unless otherwise stated:

“Account” means your individual or business account registered with ReviewKicker for accessing the Service.

“Content” means any text, reviews, feedback, images, data, or other material submitted, posted, or transmitted by users via the Service.

“Customer Data” means data you upload, submit, or collect via the Service (e.g. client lists, review results, contact information).

“Service” refers to ReviewKicker’s software, platform, website, APIs, and associated features.

“Subscription Plan” means the paid or free tier under which a User subscribes to access the Service.

“We,” “us,” “our,” or “ReviewKicker” refers to the company operating ReviewKicker, and its affiliates.

“Third-party Review Sites” means external review platforms (e.g., Google, Yelp, Facebook) to which reviews may be directed or published.

2. Eligibility & Registration

You must be at least 18 years old, or of the legal age to enter into contracts in your jurisdiction, to use the Service.

You agree to provide accurate, current, and complete information when registering, and to keep that information updated.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to notify us immediately of any unauthorized use.

3. License & Access

Subject to your compliance with these Terms, ReviewKicker grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with your Subscription Plan.

You may not resell, sublicense, copy, modify, reverse engineer, or distribute the software or Service (unless permitted in writing).

ReviewKicker reserves the right to suspend, restrict, or terminate your access if you breach these Terms.

4. Use of the Service & Restrictions

You agree not to do any of the following:

Use the Service in a way that violates any law, regulation, or third-party rights.

Use the Service to send spam, harass users, or collect data unlawfully.

Interfere with the operation or security of the Service (e.g. hacking, injecting malicious code).

Submit false, deceptive, or fraudulent reviews or content.

Use automated bots or scraping tools except as permitted by us.

Share your account credentials with others (unless allowed under your plan).

5. Content & User Contributions

You retain ownership of the Content/Customer Data you upload.

By uploading or submitting content, you grant ReviewKicker a worldwide, royalty-free, sublicensable license to use, host, store, reproduce, modify, and display that content in connection with providing the Service.

You represent and warrant that you have all rights necessary to submit the content and that it does not infringe anyone else’s rights.

We may remove or disable access to content that violates these Terms or is unlawful, without notice.

6. Payment, Billing & Subscription Plans

Some features require a paid subscription. You agree to pay all fees associated with your chosen plan, in the currency and method specified.

We may automatically renew your subscription at the end of each term unless you cancel before the renewal date.

If payment fails, we may suspend or terminate your access until payment is made.

You are responsible for all taxes (other than taxes on our net income) associated with your use of the Service.

We reserve the right to change pricing or introduce new fees, with notice to you.

7. Free Trials & Refunds

If we provide you a free trial period, you must cancel before the trial ends to avoid being charged — otherwise charges will commence automatically.

Refund policies (if any) are set forth on our pricing page or in the subscription agreement. You agree that we may refuse refunds if you have used or consumed substantial portions of the Service.

8. Suspension, Termination & Account Cancellation

You may cancel your account or subscription at any time via account settings.

We may suspend or terminate your access (and delete associated data) if:
a) you breach these Terms;
b) you engage in prohibited conduct;
c) we believe doing so is required by law, or for security or fraud reasons.

Upon termination, your rights under these Terms cease immediately. You must stop using the Service.

We may retain or delete your Customer Data as per our data retention policy (see Privacy Policy).

9. Disclaimers & Warranties

The Service is provided “as is” and “as available”, without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, non-infringement, or uninterrupted service.

We do not warrant that the Service will always be error-free, secure, or completely uninterrupted.

We are not responsible for errors, data loss, or delays caused by third parties, network issues, or Force Majeure events.

10. Limitation of Liability

To the maximum extent permitted by law:

In no event shall ReviewKicker (or its officers, employees, agents) be liable for indirect, incidental, special, punitive, or consequential damages (e.g. loss of profit, data, goodwill) arising out of or in connection with your use of (or inability to use) the Service, even if advised of the possibility.

Our total aggregate liability to you for all claims in any calendar year shall not exceed the total subscription fees paid by you in that year (or, if none, a nominal amount such as £100 / your local currency equivalent).

Some jurisdictions do not allow exclusion of certain warranties or liabilities, so these limitations may not fully apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless ReviewKicker, its affiliates, and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising from or related to:

Your violation of these Terms;

Your misuse of the Service;

Your Content or Customer Data;

Your violation of any rights of another party.

12. Confidentiality

“Confidential Information” means non-public business or technical information disclosed by one party to the other, whether in writing, orally, or otherwise.

Each party agrees not to disclose or use the other party’s Confidential Information except as necessary to perform under these Terms.

Confidential obligations do not apply to information that is publicly known, independently developed, or required to be disclosed by law.

13. Changes to Terms

We may modify or update these Terms from time to time. We’ll provide notice (e.g. by email or via the Service) before significant changes take effect.

Continued use of the Service after changes constitutes acceptance of the new Terms.

If you do not agree to updated Terms, you must stop using the Service.

14. Governing Law & Dispute Resolution

These Terms and your use of the Service are governed by the laws of UK, without regard to conflict-of-law rules.

For disputes not resolved informally, either you or we may bring legal proceedings in the courts located in UK (or arbitration, if you prefer).

You and ReviewKicker each waive trial by jury to the fullest extent permitted by law.

15. Severability & Waiver

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remainder shall remain in full force.

Our failure to enforce any right or provision in these Terms does not waive our right to do so later.

16. No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights; nothing in these Terms grants rights to anyone not a party to this agreement.

17. Miscellaneous

Force Majeure: We will not be liable for delay or failure to perform due to events beyond our reasonable control (natural disasters, strikes, cyberattacks, etc.).

Assignment: You may not transfer your rights or obligations under these Terms without our written consent.

Notices: We may send notices by email, via the Service, or by other means. Notices to us should be sent to our registered address or contact email.

Entire Agreement: These Terms, plus any policies or agreements referenced, constitute the entire agreement between you and us concerning the Service, superseding all prior or contemporaneous agreements.

If you have any questions, please contact us via our contact page at: https://www.reviewkicker.com/contact